Thank you for shopping with IDC Devices! We stand by the quality of our products and want you to be satisfied with your purchase. Please review our return and exchange policy below.
We do not offer refunds for returned items.
Items may only be exchanged or issued store credit upon return.
If your item qualifies for an exchange or store credit, you must request it within [14] days of delivery.
Returned items must be in their original condition and packaging.
Store credit will be issued within [20] business days after we receive and process your return.
If you receive an item that is defective or incorrect, please contact us within [10] days of receipt for an exchange.
We may request photos or other details to process your request.
Customers are responsible for return shipping costs unless the item arrived defective or incorrect.
To initiate an exchange or store credit, please contact us at [teamleader@idcdevices.com] with your order number and details. We’ll provide further instructions.
We appreciate your business and thank you for choosing IDC Devices.